Refund policy

We are available to help in case of a non satisfied client. In 10 Days after receiving your order, you may contact us to start a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heliobray.com . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@heliobray.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All commissioned artworks will not be eligible for refunds or returns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@heliobray.com.

Taxes & Import Duties

International orders outside Europe may be subject to custom charges and import taxes. If you live in a country outside Europe and customs charges or import taxes are imposed on your order, you will have to pay for these charges upon delivery of your order. At Helio Bray Studio we don't charge those taxes in your order. As we have no control over custom charges or import taxes, please understand that our company cannot be held responsible for any additional custom charges or import taxes imposed on your order. 

If need, contact customs officials in your country for more information on how your order will be handled by them.